BILLING & REFUNDS


Tusculum billing and refund policies and information. For complete policy information, please see the Tusculum Catalog.

 

STATEMENT OF STUDENT ACCOUNTS

Statements and receipts can be requested through the Business Office. Students are responsible for the communication of billing information to all parties involved. A statement of the student’s account can also be reviewed real time on the student’s WebAdvisor account (https://mytusculum.edu/webadvisor).

CONFIDENTIALITY POLICY

Once a student is enrolled at Tusculum, information will be provided about their rights to privacy. If the student wishes to authorize others such as parents, spouses, etc., to be eligible to receive any personal information such as student account information, then it is recommended that the student complete a FERPA-TISHE form (below). The FERPA-TISHE form is an Amendment to the Family Education Rights and Privacy Act (FERPA) that allows the student to list individuals they authorize to receive their personal information.

 


TRADITIONAL PAYMENT SCHEDULE

Charges are due at the beginning of each semester and are payable in full. The Business Office will issue bills for the appropriate tuition to registered students approximately four to six weeks prior to the start of each semester. Failure to receive a bill does not exempt a student from the timely payment of charges. Students are responsible for the communication of billing information to all parties involved. Students are also responsible for keeping their account information current by submitting revisions of addresses, email addresses, telephone numbers, etc. to the Registrar’s Office.

A student who is awarded financial assistance under fed- eral, state, institutional and/or private programs approved by Tusculum may use documentary evidence of such award as a condition for registration. This privilege, however, does not relieve the student from completing payment in full when actual funds are received and a balance remains. Continued participation in a registered semester will be allowed if non-payment occurs. However, accounts of students who have balances past

due will be placed on hold, and students will not be allowed to register for future classes. All students on hold or with a balance on their student account will not receive a diploma, grades and transcripts.

For non-financial aid students, payment for each semester is due in full prior to the start of each semester. Continued partic- ipation in a registered semester will be allowed if non-payment occurs. However, accounts of students who have balances past due will be placed on hold, and students will not be allowed to register for future classes. All students on hold or with a balance on their student account will not receive a diploma, grades and transcripts.

Students or parents who prefer to pay educational expenses in monthly installments may want to consider a monthly payment plan. Tusculum offers an interest free payment plan which is intended to help students pay the cost of their higher education during all terms of the academic year. A non-refund- able enrollment fee is required per each payment plan and is due at the time the application is submitted to the Business Office. In case of default or delinquency in this payment plan, a late charge will be assessed against each late payment. Failure to pay by the final end date will result in the following: 1) the student will continue to attend current classes but will not be able to receive formal grade reports or transcripts. 2) The student will not be able to register for future semesters/terms. 3) The student will not receive a diploma. 4) The outstanding debt may be referred to a collection agency. 5) The student may have to pay collection costs and/or attorney fees. If a student withdraws, is expelled or dismissed from the Institution for any reason, the entire unpaid amount shall immediately become due and payable. In addition, the student’s account will be placed on “hold” and will not be permitted to register for future semester or receive a copy of the academic transcript until the obligation is paid in full, including penalties.

Upon the occurrence of non-payment, all students are responsible for reasonable attorney’s fees, collection fees and court costs if the account is referred to an outside source. Tusculum reserves the right to report the status of any outstanding balance owed to a credit reporting agency.

Tusculum accepts payments via cash, checks, money orders, VISA, MasterCard and Discover card.

 

TRADITIONAL REFUND OF CHARGES AND FINANCIAL AID AWARDS

There is no tuition adjustment for dropping a course in the Traditional program. Formal withdrawal from the College con- sists of submission of a written request to withdraw from Tusculum. The withdrawal is effective upon Tusculum’s receipt of the written request to withdraw and upon approval by appropriate administrative offices. For reporting purposes, the last day of the academic activity will be determined by Tusculum. The distribution of any refunds and/or repayments will be made to the source(s) from which the payment was received. Course fees and textbooks will not be refunded after the first day of classes for the term. Room charges will be pro-rated if a withdrawal occurs within the first five days of the start of the semester. This pro-rated amount will be refunded for the portion of the semester that is remaining from four full weeks from the date of the withdrawal. After the fifth day of the start of the semester, the room charge for the entire semester is nonrefundable. Board/meal charges will be refunded for the portion of the academic term remaining from four full weeks from the date of the withdrawal.

In case of formal withdrawal from Tusculum, the semester’s financial aid awards will be refunded as follows. For students receiving federal student aid, the semester’s Title IV awards will be calculated in accordance with the “Return of Title IV Funds” regulations. A copy of the policy is available in the Financial Aid Office upon request.

For a Traditional (Residential) student who formally withdraws from Tusculum, the semester’s tuition will be refunded in accordance with the following schedule:

  • Within five calendar days of scheduled semester start date -75 percent tuition refunded;
  • Within 10 calendar days of scheduled semester start date – 50 percent tuition refunded;
  • Within 31 calendar days of scheduled semester start date – 25 percent tuition refunded, and
  • After 31 calendar days of scheduled semester start date – no tuition refunded.

No refund will be granted to a student suspended or expelled for disciplinary reasons.

 

For an active Traditional student who drops below the enrollment status on which financial aid was awarded, grants and/or aid will be reduced and may cause a balance on the student’s account.

 

TRADITIONAL FEDERAL STUDENT AID (FSA) CREDIT BALANCE REFUND CHECK POLICY

If FSA disbursements to the student’s account at Tusculum creates a credit balance from such funds, the credit balance will be paid directly to the student or parent in case of a Plus loan, no later than 14days after:

  • The date the credit balance occurred on the student’s account, if the credit balance occurred after the first day of class of a payment period, or
  • The first day of classes of the payment period if the credit balance occurred on or before the first day of that payment period.

All students who are due a credit balance refund from FSA funds must be attending Tusculum courses or have appropriate consortium agreements on file with approval through the Financial Aid Office. Students must attend at least two weeks of classes in the semester that the funds are intended before a refund check from federal student aid will be issued. All funds must be in and applied to the student’s account by the Tuesday prior to the refund check process occurring that week. In addition, any added or dropped courses, and/or withdrawals from Tusculum, will delay the refund process or cancel the re- fund due to “Return to Title IV Funds” or a recalculation of any aid awarded. Refunds are available for pickup on Friday’s after 1 p.m. in the Business Office on the Greeneville campus only.

Students will have real-time student account information avail-able to them on their student Web Advisor portal and will be notified via student email by the Business Office regarding the availability of their credit balance refund check. Students must have a photo ID upon request when picking up a refund check and will be required to sign for the check. Students may request refund checks to be mailed. However, for any refund check not picked up immediately will be mailed out after five business days have passed to the address listed on file. Refund checks will not be released to anyone other than the student unless there is a signed permission slip sent to the Business Office. All students are responsible to pay out-of-pocket for any additional classes or charges that are added to their student account as well as any financial aid adjustments made after a refund has been issued. Please note: Refunds that are generated by a parent PLUS loan will be issued in the parent/borrowers name unless a “Parent Plus Loan Credit Balance and Refund Authorization Form” is completed with the Business Office. For students wishing to have a credit balance from Title IV/FSA funds held on their student accounts, must voluntarily complete an authorization form with the Business Office.


GRADUATE & PROFESSIONAL STUDIES PAYMENT SCHEDULE

Charges are due at the beginning of each semester and are payable in full. The Business Office will issue bills for the appropriate tuition to registered students approximately four to six weeks prior to the start of each semester. Failure to receive a bill does not exempt a student from the timely payment of charges. Students are responsible for the communication of billing information to all parties involved. Students are also responsible for keeping their account information current by submitting revisions of addresses, email addresses, telephone numbers, etc to the Registrar’s Office. Tuition rates may vary per student based on their degree seeking status.

Students who are awarded financial assistance under federal, state, institutional and/or private programs approved by Tusculum may use documentary evidence of such awards. This privilege, however, does not relieve the student from completing payment in full when actual funds are received and a balance remains. Continued participation in a registered semester will be allowed if non-payment occurs. However, accounts of students who have balances past due will be placed on hold, and students will not be allowed to register for future classes. All students on hold will not receive a diploma, grades and transcripts.

For non-financial aid students, payment for each semester is due in full prior to the start of each semester. Continued participation in a registered semester will be allowed if non-payment occurs. However, accounts of students who have balances past due will be placed on hold, and students will not be allowed to register for future classes. All students on hold will not receive a diploma, grades and transcripts.

Students or parents who prefer to pay educational expenses in monthly installments may want to consider a monthly payment plan. Tusculum offers an interest free payment plan which is intended to help students pay the cost of their high-er education during the fall and spring terms of the academic year. A non-refundable enrollment fee is required per each payment plan and is due at the time the application is submitted to the Business Office. In case of default or delinquency in this payment plan, a late charge will be assessed against each late payment.

Failure to pay by the final end date will result in the following: 1) the student will continue to attend current classes but will not be able to receive formal grade reports or transcripts. 2) The student will not be able to register for future semesters/ terms. 3) The student will not receive a diploma. 4) The out- standing debt may be referred to a collection agency. 5) The student may have to pay collection costs and/or attorney fees. If a student withdraws, is expelled or dismissed from the Institution for any reason, the entire unpaid amount shall immediately become due and payable. In addition, the student’s account will be placed on “hold” and will not be permitted to register for future semester or receive a copy of the academic transcript until the obligation is paid in full, including penalties.

 

ADJUSTMENT OF CHARGES FOR DROPPING A COURSE – GRADUATE & PROFESSIONAL STUDIES

For a Graduate and Professional Studies student who drops a course with written request, the course’s tuition will be reduced in accordance with the following schedule:
• Prior to the first class meeting – 100 percent tuition refunded
• Prior to the second class meeting – 75 percent tuition refunded
• Prior to the third class meeting – 25 percent tuition refunded
• After the third class meeting – No tuition refunded. Professional Studies audit and laboratory fees are refundable only if the student drops the course prior to the first class meeting. Other fees are not refundable.

 

GRADUATE & PROFESSIONAL STUDIES REFUND OF CHARGES AND FINANCIAL AID AWARDS

Formal withdrawal consists of submission of a written request to withdraw from Tusculum. Withdrawal is effective upon the Tusculum’s receipt of the written request to withdraw and upon approval by appropriate administrative offices. For reporting purposes, the last day of the academic activity will be determined by Tusculum. The distribution of any refunds and/or repayments will be made to the source(s) from which the payment was received.

In case of formal withdrawal from Tusculum, the semester’s financial aid awards will be refunded as follows. For students receiving federal student aid, the semester’s Title IV awards will be calculated in accordance with the “Return of Title IV Funds” regulations. A copy of the policy is available in the Financial Aid Office upon request. For a Graduate and Professional Studies student who formally withdraws from Tusculum, each course’s tuition will be refunded in accordance with the following schedule:

  • Prior to the first class meeting – 100 percent tuition refunded
  • Prior to the second class meeting – 75 percent tuition refunded
  • Prior to the third class meeting – 25 percent tuition refunded
  • After the third class meeting – No tuition refunded.

No refund will be granted to a student suspended or expelled for disciplinary reasons. Graduate and Professional Studies audit and laboratory fees are refundable only if the student formally withdraws from Tusculum prior to the first class meeting. Other fees are non refundable.

For an active Graduate and Professional Studies student who drops below the enrollment status on which financial aid was awarded, grants and/or aid will be reduced and may cause a balance on the student’s account.

 

GRADUATE & PROFESSIONAL STUDIES FEDERAL STUDENT AID (FSA) CREDIT BALANCE – REFUND CHECK POLICY

If FSA disbursements to the student’s account at Tusculum creates a credit balance from such funds, the credit balance will be paid directly to the student or parent in case of a Plus loan, no later than (14) fourteen days after:

  • The date the credit balance occurred on the student’s account, if the credit balance occurred after the first day of class of a payment period, or
  • The first day of classes of the payment period if the credit balance occurred on or before the first day of that payment period.

All students who are due a credit balance refund from FSA funds must be attending Tusculum courses or have appropriate consortium agreements on file with approval through the Financial Aid Office. Students must attended at least two weeks of classes in the semester that the funds are intended before a refund check from federal student aid will be issued. All funds must be in and applied to the student’s account by the Tuesday prior to the refund check process occurring that week. In addition, any added or dropped courses, and/or withdrawals from the college, will delay the refund process or cancel the refund due to “Return to Title IV Funds” or a recalculation of any aid awarded.

Refunds are available for pickup on Friday’s after 1 p.m. in the Business Office on the main campus. Students will have real-time student account information available to them on their student Web Advisor portal and will be notified via student email by the Business Office regarding the availability of their credit balance refund check. Students must have a photo ID upon request when picking up a refund check and will be required to sign for the check. Students may request refund checks to be mailed. However, for any refund check not picked up immediately will be mailed out after (5) five business days have passed to the address listed on file.

Refund checks will not be released to anyone other than the student unless there is a signed permission slip sent to the Business Office. All students are responsible to pay out-of-pocket for any additional classes or charges that are added to their student account as well as any financial aid adjustments made after a refund has been issued. Please note: Refunds that are generated by a parent PLUS loan will be issued in the parent/borrowers name unless a “Parent Plus Loan Credit Balance and Refund Authorization Form” is completed with the Business Office. For students wishing to have a credit balance from Title IV/FSA funds held on their student accounts, must voluntarily complete an authorization form with the Business Office.