Tusculum College’s Office of Alumni Relations is partnering with Harris Connect to produce the new edition of the Tusculum College Alumni Directory. Many of you have participated in the past, and we appreciate your involvement. These updates are invaluable to us, as they help us stay better connected with you and your classmates. Over the next few months, Harris Connect will be contacting Tusculum College alumni to update their information. They would love to hear from you, and we encourage your participation.
The Alumni Directory will be published early next year in both a book and CD format. When you call Harris Connect to update your information, you may talk to a representative about ordering your copy. Note—while we appreciate your participating to update your contact information, you are under no obligation to purchase a product from Harris Connect. Also, new this year is a section where you can submit a picture and brief bio!
Please take a moment to respond to the postcard or email you will be receiving from Harris Connect. If you have not heard from them yet, you can also take the initiative by calling (866) 490-6858 to update your information today.
Frequently Asked Questions about the Directory and Harris Connect
Who is Harris Connect?
We have partnered with Harris Connect to produce our directory. Harris Connect has been an industry leader for nearly 50 years, and we are confident that this publication will meet the needs of our constituents.
When can I expect to hear from Harris Connect?
Monday through Friday, Harris Connect makes calls beginning at 8 a.m. and continuing until 9 p.m., in all time zones. They may try to contact you at work during the day, in the evening or during the weekend at home. On Saturdays, they may call from 8 a.m. to 5:30 p.m. If you are contacted at a time that is inconvenient for you, simply let the representative know. He or she will give you the Harris Connect toll-free number or will arrange to call you later.
If my name is listed in the directory, am I obligated to purchase a copy?
Although everyone will be given the opportunity to purchase his or her own copy of the directory, your name will be listed regardless of whether you decide to purchase one.
What if I do not want to be listed in the directory? What if I do not want certain pieces of information listed?
Harris Connect can still update your information for us, but we will honor your specific request to exclude all or parts of your biographical data from the publication.
What happens if I do not order a directory now, but change my mind later?
We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call the dedicated toll-free number above.
What forms of payment will be accepted for the purchase of a directory?
You can purchase your directory by major credit card or check. Payments may be made by credit card at the time of order or by check upon receipt of the invoice. We also offer installment payment plans, allowing you to pay a portion now and the rest later. Alternate CDs (e.g. Reunion CD) must be paid for in full by credit card.
If I place an order using a credit or debit card, how will the charge appear on my statement?
On most major credit card statements, “HC” will appear with the name of the institution, e.g. HC Tusculum College. On American Express statements, “Harris Connect” will appear with the name of the institution, e.g. Harris Connect Tusculum College.
What if I decide I want to cancel the order I have placed?
Orders for the directory may be canceled by simply writing the word “Cancel” on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800-877-6554. Be sure to provide the account number when calling.
Questions about the CD Version
What if I do not understand how to use the CD once it is installed?
Basic operating instructions are included on the CD sleeve. The CD also comes with an easy-to-use help system providing tips on searching the database and customizing the screens.
What kind of computer do I need to use the CD?
The CD will work on most PC and MAC computers.
Will I be able to print anything?
You are able to print individual records as well as pages from the editorial section.
Is tech support available?
A toll-free call or email is all it takes to obtain technical assistance. Tech support is available Monday-Friday, 9 a.m. to 5 p.m. EST. Tech Support and Customer Service numbers are included on the CD sleeve.
Is my information protected?
Yes, all personal information contained on the CD is encrypted and can only be viewed inside the Search Party application. The encryption has never been compromised.