FREQUENTLY ASKED QUESTIONS


Q: How do I check my email?

A: To check your e-mail you need a few things: Do you have your e-mail account with Tusculum or another mail provider, i.e.: MSN hotmail, Yahoo Mail, etc?

If you are in your room, in your friend’s room, somewhere else on campus, or even in another country – you can simply open up a web browser and point it to http://www.outlook.com/tcstudents.tusculum.edu. You will be prompted for login name and password. All the rooms in student housing at Tusculum are provided an Internet Connection.

If you are faculty member , you can simply open up a web browser and point it to https://mail.tusculum.edu/owa. You will be prompted for a username and password. Once your authorization process is complete, you can send and receive emails on the Tusculum account.

Q: What do I do if I forget my email password?
A: If you are faculty or staff and you have forgotten your email password, please contact us to reset it. You can call us at Ext. 5346 or Ext. 7346, email us at tchelp@tusculum.edu, or come by our office (Niswonger 404). Please note: Once we reset your email password, it will also reset the password you use to log into your computer and anything else that uses your active directory login information, such as the TC-Staff WiFi or Web Advisor. Another important thing to remember about your email password is that it will expire after 90 days, forcing you to reset. Please make sure to enter your new password on any phone, tablet, or other device that you have linked to access these accounts.

If you are a student and you’ve forgotten your email password, please contact us to reset it. You can call us at Ext. 5346 or Ext. 7346, email us at tchelp@tusculum.edu, or come by our office (Niswonger 404).

Please note: Your email password isn’t linked to anything else. Changing this password does not change the passwords to your other accounts, such as Moodle or Web Advisor. Please make sure to enter your new password on any phone, tablet, or other device that you have linked to access this account.

Q: What do I do if I forget my lab or Web Advisor password?
A: If you have forgotten your lab or Web Advisor password, please contact us to reset it. You can call us at Ext. 5346 or Ext. 7346, email us at tchelp@tusculum.edu, or come by our office (Niswonger 404). We wil give you a temporary password. After receiving this password, you will have to log into a lab computer to reset it to the password you want it to be. After doing this, your lab and Web Advisor password will be whatever you set it to.

Please note: For faculty and staff, this will also reset your email and Staff-WiFi password as well. Please make sure to enter this new password on any phone, tablet, or other device that you have linked to access these accounts.

Q: What do I do if I forget my Moodle password?
A: If you have forgotten your Moodle password, you have a few options. If you are able to log into your Tusculum email account, you can have Moodle send you a link to reset your password. To do so, go to the Moodle site and click Log In. On the login page, you will see a link that says, “Forgotten your username or password?” Click this link, and then type in your Moodle username in the top box. (For students, this is your full student email address. For faculty, it is the first part of your email address.) Moodle will then send a link to your email that you can use to reset your password.
Your other option is to contact us to reset your Moodle password. You can call us at Ext. 5346 or Ext. 7346, email us at tchelp@tusculum.edu, or come by our office (Niswonger 404).

Please note: Your Moodle account is not tied to any other account. Changing this password will not change the passwords for other accounts, such as Web Advisor or email.

Q: What do I do if I forget my Colleague, Recruiter, Informer, DocEScan, or Raiser’s Edge password?
A: If you have forgotten this password, we have to submit a request to ICE, the hosting company, to change it. Please call us at Ext. 5346 or Ext. 7346, email us at tchelp@tusculum.edu, or come by our office (Niswonger 404) to let us know you need this password reset.

Please note: Changing the password for one ICE account changes it for all of them.

Q: I keep getting a message that says I’ve exceed my profile storage limit. What do I need to do?
A: Please call us at Ext. 5346 or Ext. 7346, email us at tchelp@tusculum.edu, or come by our office (Niswonger 404) to let us know you are seeing this message, and we will work to fix it for you.

Q: How do I get the Internet in my room?

A: Each room in student housing has an Internet connection. This is a wall jack a little larger than that used for a telephone. You will need a computer with an Ethernet Network Interface Card (NIC) installed and a 10 Ft long Ethernet Patch cable. You use the cable to connect from the wall jack to the NIC in your computer. Once you computer is connected and booted up, it should automatically connect. If you cannot access the Internet, call Information Systems at Ext. 5346 and we will help resolve your connection.

Residential students also have the option of upgrading to the ResNET service offered by the College through an agreement with College Cable Services. Under the agreement, College Cable Services offers an optional high speed broadband cable modem Internet service in all Tusculum College residence halls and campus houses. The ResNet offering by College Cable Services will provide the bandwidth necessary for students who play World of Warcraft, for example.

Q: How do I remove Adware and Spyware from my computer?

A: You can get rid of spyware by running programs as Spybot Search and Destroy and Ad-Aware. Both programs can be downloaded at http://www.download.com.

Q: Why do I need Anti-Virus software?

A: Anti-virus software is capable of cleaning harmful viruses that tend to corrupt the files and cause poor functionality of the computer. It is recommended to have anti-virus software on your PC or Macintosh. Information Systems may also block infected computers from the network to prevent the spread of a virus or other malware across the network. If you connect to the Internet at all, you need anti-virus software!

If you are unable to connect to the network, please notify Information Systems at:
Ext. 5346 or Ext. 7346.