Daytime
Help Desk Hours – 8am – 5pm M – F
Location – Niswonger Commons Building 4th Floor
Email – tchelp@tusculum.edu – this email address goes to every member of the Information Systems Team. So the member of the IS team that needs to handle the issue gets it and takes care of it.
Help Desk Phone line – 423-636-7346. IF YOU LEAVE A MESSAGE IT GENERATES AN AUTOMATED EMAIL TO THE ENTIRE INFORMATION SYSTEMS TEAM AND THE PROPER TECHNICIAN WILL RESPOND. (Internal extension 5346)
PLEASE NOTE: If you email the help desk from an email address other than the Tusculum issued account password information will not be sent. If you cannot get into your Tusculum account to access the email then you will need to call and leave a phone number that you can be reached at.
After Hours
Email – tchelp@tusculum.edu – this email address goes to every member of the Information Systems Team. So the member of the IS team that needs to handle the issue gets it and takes care of it.
Help Desk Phone line – 423-636-7346. IF YOU LEAVE A MESSAGE IT GENERATES AN AUTOMATED EMAIL TO THE ENTIRE INFORMATION SYSTEMS TEAM AND THE PROPER TECHNICIAN WILL RESPOND EITHER WHEN THE EMAIL IS RECEIVED OR IF IT IS TOO LATE IN THE NIGHT, FIRST THING IN THE MORNING.
- Remember that if you would like for a technician to call you back, you need to leave a phone number.
Secondary after Hours Phone number
423.470.2942